Last Updated: March 24, 2025

Version 2.1

1. Introduction

These General Terms and Conditions (“GTC”) form a legally binding contract between you (“you,” “User,” or “Visitor”) and Musa Gold L.L.C-FZ (“Musa Gold,” “we,” “us,” or “our”), a limited liability company incorporated under the laws of Dubai, UAE (Licence Number 2527995.01, registered office: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE). The GTC govern your access to and use of our website (www.musagold.com), including informational pages and general services (collectively, the “Website Services”).

By accessing or using the Website Services, you agree to these GTC, which apply to all visitors. Additional terms, such as our Terms of Use and Customer Pre-Purchase Agreement (CPPA), govern specific interactions (e.g., pre-purchasing Gold Redemption Receipts, or “GRRs”). If you do not agree, you must cease using the Website Services immediately. Contact us at support@musagold.com with questions.

2. Acceptance and Eligibility

2.1 Application of Terms: These GTC apply to all users accessing the Website Services, whether browsing, registering, or engaging further. Continued use confirms your acceptance.


2.2 Eligibility: You must be at least 18 years old or a legal entity with authority to enter contracts in your jurisdiction. By using the Website Services, you confirm your eligibility and authority (if acting for an entity).

3. Revisions to GTC

3.1 We may update these GTC at our discretion. Changes will be posted on www.musagold.com/terms and take effect immediately unless otherwise stated. We’ll notify you of material changes via email or Website notice. Continued use post-update signifies acceptance.

4. Definitions

  • “Website Services”: Access to www.musagold.com, informational content, and general platform features.
  • “Gold Redemption Receipt (GRR)”: A non-transferable digital deed issued by Musa Gold, certifying the right to redeem 0.1 ounce of physical Refined Gold, per the CPPA.
  • “Permitted Jurisdictions”: Jurisdictions not listed as Prohibited Jurisdictions.
  • “Prohibited Jurisdictions”: USA and sanctioned countries (e.g., Iran, North Korea, Russia, Syria, Cuba, Myanmar, Venezuela).
  • “Refined Gold”: Gold of 99.99% purity (24 karat), sourced from Dateline Resources Limited.

5. Risk Disclosures

5.1 General Risks: Website Services may be affected by technical errors, internet disruptions, or third-party failures beyond our control, impacting access or information accuracy.

5.2 No Guarantees: Information on the Website Services is for general use and does not guarantee specific outcomes (e.g., gold availability, pricing stability).

6. User Responsibilities

6.1 Accurate Information: You must provide truthful data when registering or interacting with the Website Services. Inaccuracies may lead to access suspension.
6.2 Security: You are responsible for securing your account credentials (if applicable). Notify us at support@musagold.com immediately of suspected unauthorized access.
6.3 Compliance: You must comply with all applicable laws in your jurisdiction when using the Website Services.

7. Website Services

7.1 Purpose: The Website Services offer information about pre-purchasing physical Refined Gold via GRRs for personal use in Permitted Jurisdictions, not for profit or speculation.

7.2 Limitations: We do not provide financial, investment, or trading services. Pre-purchase and redemption details are governed by the CPPA.

8. Fees and Payment

8.1 General use of the Website Services is free. Fees for pre-purchasing GRRs (e.g., USD 55 per GRR, USD 500 for 10) apply only upon engaging the CPPA, detailed at www.musagold.com/buy-gold.

9. Compliance and Restrictions

9.1 Legal Use: You may not use the Website Services for illegal activities (e.g., fraud, money laundering) or in Prohibited Jurisdictions.

9.2 Verification: We may require identity or residency proof to ensure compliance with UAE and international laws (e.g., AML/CFT under Federal Decree-Law No. 20 of 2018).

10. Service Interruptions and Liability

10.1 Interruptions: We may suspend Website Services for maintenance or security without liability for resulting losses.

10.2 Limitation of Liability: To the fullest extent permitted by UAE law, Musa Gold is not liable for indirect, incidental, or consequential damages from Website Services use.

11. Termination

11.1 By Musa Gold: We may suspend or terminate access for breaches (e.g., illegal use, false data) or operational needs, with notice where feasible.

11.2 By You: Cease use anytime by stopping access.

12. Governing Law and Dispute Resolution

12.1 Governing Law: These GTC are governed by the laws of Dubai, UAE.

12.2 Dispute Resolution: Disputes will be resolved via informal negotiation (contact support@musagold.com), then binding arbitration under DIFC-LCIA Rules, seat in Dubai, in English, with one arbitrator.

13. Miscellaneous

13.1 Entire Agreement: These GTC, with the Privacy Policy, form the initial agreement for Website Services use. Additional terms (e.g., Terms of Use, CPPA) apply to specific actions.

13.2 Assignment: You may not assign rights without our consent; we may with notice.

13.3 Severability: Invalid provisions are severed, remainder enforceable.